Configuring Agent Access Control In VisNetic MailFlow

This article explains the necessary steps to configure VisNetic MailFlow to limit an agents access ability to adjust settings/preferences for their account and ticketboxes, such as signatures, display theme and ticketbox accessibility.

From the VisNetic MailFlow Interface:

1. Click the Administration link
2. Click the Access Control link under the security section
3. Click the [+] symbol next to Agents to expand Agents list
4. Click the Edit button under the Agents list
5. If the Everyone group is listed and you want to configure settings on a per agent basis, click the Remove button next to the Everyone list
6. Click the New button
7. Use the drop-down arrow for the first box to select Agent
8. Use the drop-down arrow for the second box to select particular agent
9. Click the radio button for the appropriate level of access
   NONE: Agent will only be able to access Standard Reponses, Ticket Search and Contacts. They will not be able to access any ticketboxes except public, such as Unassigned.
   List: Agent will be able to move messages to any ticketbox, but will only be able to access messages in the public ticketboxes.
   Read: Agent will be able to read messages in any ticketbox, but will only be able to reply to messages in public ticketboxes nor access preferences.
   Edit: Agents will be able to edit messages in any ticketbox and edit their preferences.
   Delete: Agent will be able to edit and delete any tickets and preferences
10. Click the Save button on the Access Rights toolbar