Queues are not registered

Article Details
URL: https://support.deerfield.net/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=701
Article ID: 701
Created On: Dec 18, 2009 02:26 PM

Answer This article applies to 3CX version 7-8.

If the 3CX Server Activity log reports that the queue is not registered this could be an indication that none of the extensions in the queue are logged into the queue or group. If the queue or group is used from a digital receptionist this may cause the calls to end at that queue or group, not ringing any extensions.

To avoid this problem you must make sure that at least one extension is logged into the queue or group. The extension can be set to log into the queue or group from the extensions Call Assistant or the phones Myphone portal. The administrator can also edit the extension settings and set it to logging in to queue or group from the extensions Other tab.

You must restart the Digital Receptionist service to force the queues or groups to register.