View SIP Traffic with Network Capture Tool

Article Details
Article ID: 703
Created On: Dec 18, 2009 02:51 PM

Answer To troubleshoot or analyze a particular problem, it is often handy to take a closer look at the actual SIP traffic being sent to and from 3CX Phone System or the 3CX VOIP client.

For example:

In addition, Deerfield Technical support might request that you create a SIP capture to analyze an issue in more detail.

To create a SIP capture:

  1. Download and install a Network Capture tool. In this example we use the free Wireshark tool, which can be downloaded from
  2. Activate the interfaces from the menu. Go to the menu option Capture > Interface

    Figure 1 - Select the right interface

  3. Select the network interface on which the traffic is being sent and received (be sure to select the correct one) and click on the start button. Traffic will now be captured.

  4. Enter the term ‘sip’ in the filter edit box in the main screen.

  5. Make a call or reproduce the particular action that you wish to analyze (for example registration with a VOIP provider, or an outbound call via a VOIP provider)

  6. Figure 2 - Wireshark Network Capture tool

  7. You will see the SIP traffic appear in the main window. When done, you can stop the capture and then save the capture from the file menu for future analysis.