Mar 25, 2017 
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 Articles
 Browser Displays Error when Logging in to Console Article ID: 594
 When trying to login to the console or open links on the Quarantine Summary you receive a non-specific error message such as "Server Not Found" or "Page Cannot be Displayed". This is usually caused by one or more of the followingÂ… A misspelled URL a
 Console Images Missing Article ID: 595
 Some Email clients (such as Outlook) may require you to right-click on an image placeholder and select "download pictures" to see the actual images embedded in an email message. Likewise, some browsers can be set to initially block certain content as w
 Mail Appearing in Client Junk Mail Folder Article ID: 596
 Your email software is probably configured incorrectly. All email filtering and junk mail handling options must be disabled in your email client software since incoming mail is filtered before ever gets to your organization.
 Getting Started Article ID: 598
 User Console and Preface This service scans and filters your email against an ever-evolving array of threats (including but not limited to Spam, Phishing, Directory Harvest Attacks and Viruses) before it ever reaches your Inbox or the corporate network
 Logging into the User Console Article ID: 599
 To login to the User Console enter your email address and password. Then click Login. You will be routed to your personal quarantine. Although the login screen indicates a username may be entered this is an advanced feature that is meaningless at the user
 User Console - Anti-Phishing Article ID: 600
 User Console - Anti-Phishing->Handling Determines how the system should handle each classification of phishing messages. Use Parent Group's Settings By checking this option your settings assume the default values established
 User Console - AntiSpam - Handling Article ID: 602
  Determines how the system should handle each classification of spam messages. Use Parent Group's Settings By checking this option your settings assume the default
 User Console - AntiVirus Handling Article ID: 603
  Determines how the system should handle each classification of virus-infected messages. Use Parent Group's Settings By checking
 User Console - Black & White Filters Article ID: 605
  Allows you to create lists of domains and email addresses that require special handling for each
 User Console - Policies - Countries Article ID: 606
  The country is determined by the sender's
 User Console - Policies - Languages Article ID: 607
  The language is determined by the MIME encoding of the message. The system does not scan the content of the message lexically but rather depends exclusively on the MIME headers to determine the language of origin. Therefore,
 Using MXPurify Email Security with DNS2Go Article ID: 617
 When using MXPurify Email Security with DNS2Go the following steps need to be done. Your DNS2Go Account MUST be a Professional Account (Learn more about the benefits of a DNS2Go Professional account visit: http://www.dns2
 Using MXPurify Email Security with DNS2Go Email Routing Article ID: 616
 When using MXPurify Email Security with DNS2Go the following steps need to be done. Your DNS2Go Account MUST be a Professional Account (Learn more about the benefits of a DNS2Go Professional account visit: http://www.dns2
 MXPurify Email Security - System Requirements Article ID: 597
 MXPurify Email Security - System Requirements There is no special software that must be installed on your workstation to utilize this service. Logging in to the Console to manage settings requires only a browser (Internet Explorer 6.0 or higher recomme
 User Console - AntiSpam Aggressiveness Article ID: 601
  Configures the anti-spam engines, and determines how aggressive the flters should be against various categories of spam. Use Parent Group's Settings
 User Console - View Quarantine Article ID: 609
  Search for and view messages in your quarantine. You may optionally permanently delete messages, release them from the quarantine or forward (redirect) them to another email address. Messages are retained in the
 User Console - Quarantine - Summary Settings Article ID: 608
  Configures preferences for the Quarantine Summary Messages. Use Parent Group's Settings By checking this option your settings assume the default values established b
 User Console - Dashboard - Message Statistics Article ID: 604
  Message Statistics displays information pertaining to your message volume, traffic and origination. This information can assist you in planning and managing the best email security setti
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