How to Setup a New User Center

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Nov 11, 2025

Support Center » Knowledgebase » How to Setup a New User

	How to Setup a New User

Solution
From the VisNetic MailServer configuration console:

Click the Accounts tab (version 7) or Management under Domains & Accounts (version 8)
Right-Click on the domain name in the left-hand column
Click Add from the pop-up menu
Click New User
Alias: This is the users name at the domain. Example: to setup the email address support@deerfield.com enter an alias of support.
Note: Multiple aliases can be used by separating them with a semi-colon (;) support;help;info
Mailbox- This is the name of the mailbox and mail account. Usually automatically created by VisNetic MailServer. This is what is used for authentication and mail collection. It defaults to the same as the alias but does not have to be. The mailbox name is also used as the login for web admin or remote configuration.
Password The password for the mailbox. Repeat in the confirmation field.
Name The real name, or an identifier. This is used in autoresponders and for displaying the accounts.
Click Save

It is very likely that there will be duplicate mailboxes across different domains (e.g.; sales@domaina.com, sales@domainb.com). Delivery of mail is easy since the domain is specified. However, upon mail collection by users, in order for VisNetic MailServer to know which mailbox is being requested, it compares mailbox and password combinations.

If you are using VisNetic Web Admin:

Click the Accounts link (version 7) or Management under Domains & Accounts (version 8)
Click the domain the account will be associated with
Click New User under the Users section
Enter the account name in the Alias field. For example, if the email address is going to be support@deerfield.com enter the alias as support. Multiple aliases can be used by separating them with a semi-colon (;) support;help;info
Mailbox - This is the name of the mailbox and mail account. Usually automatically created by VisNetic MailServer. This is what is used for authentication and mail collection. It defaults to the same as the alias but does not have to be. The mailbox name is also used as the login for web admin or remote configuration.
Password The password for the mailbox. Repeat in the confirmation field.
Name The real name, or an identifier. This is used in autoresponders and for displaying the accounts.
Click Save User