Nov 23, 2020 
Support Center » Knowledgebase » Logging into the User Console
 Logging into the User Console
Solution To login to the User Console enter your email address and password. Then click Login. You will be routed to your personal quarantine. Although the login screen indicates a username may be entered this is an advanced feature that is meaningless at the user level. Always use your email address.

If this is the first time you have attempted a login, and your administrator has not provided a pre-assigned password for you to use, you must create your password by clicking Need to create your password on the initial login screen.

To create your initial password you must enter your email address followed by a password of your choosing (minimum 6-characters in length). After confirming the new password by entering it again, this password will be linked to your email address and will remain until you or an administrator change it through the console. It cannot be changed here.

If you have forgotten your password and would like it sent to you click forgot your password and enter your email address. A polite reminder will arrive in you email inbox.


Article Details
Article ID: 599
Created On: Jun 19, 2007 11:30 AM

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